Shipping policy

Order Processing  

Orders are processed within 1–3 business days (excluding weekends and holidays).
During peak periods, processing times may be slightly longer.
Shipping Times (Estimated)  
Canada: 7–14 business days after your order ships.
International (if available at checkout): 10–25 business days after your order ships (delivery times can vary by destination and customs).

Shipping Rates  

Shipping costs are shown at checkout and are calculated based on your location and the shipping method selected.

Tracking  

If tracking is available for your order, you’ll receive a shipping confirmation email with a tracking link once your order ships.Tracking updates can take 24–48 hours to appear after the package is scanned by the carrier.
Address Accuracy  
Please double-check your shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, we may need to charge a reshipping fee to send it again.

Delays & Carrier Issues  

Delivery times are estimates and not guarantees. Once a package is with the carrier, delays may occur due to weather, high volume, or other carrier-related issues.

Lost, Missing, or Damaged Packages  

If your order arrives damaged, or hasn’t arrived within the estimated delivery window, contact us and we’ll help investigate with the carrier.
For the fastest support, include your order number and any photos (if damaged).
Contact  
For shipping questions, reach us at :patchlab.shop@gmail.com